Programs and Services for People with Disabilities

Programs and Services for People with Disabilities

At present, the GTSO routinely offers the following services and accommodations for persons with disabilities for all of its performances at Patriots Theater at the War Memorial. If you wish to receive any of these services or accommodations for an upcoming concert, please call 609-396-5522, ext. 2.

• Accessible Seating

• Accessible Parking

• Assistive Listening Devices

• Low-cost tickets for people who require wheelchair seating [and their companions]

• Low-cost tickets in an accessible seating area on the main floor nearest exits and restrooms, for people who have any degree of mobility impairment (such as difficulty with climbing stairs) and their companions

• TTY/TDD Relay Service for GTSO Tickets and Information 
  [Using New Jersey Relay Center Services:] 
  
       TTY/TDD & Voice: 711
       TTY/TDD Only: 1-800-852-7899
       Voice Only: 1-800-852-7897

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Facility Accessibility

The GTSO’s primary venue, Patriots Theater at the Trenton War Memorial, is fully ADA compliant as a result of a comprehensive renovation of the facility that took place between 1994 and 1998.

The GTSO’s administrative office is located at 28 West State Street, Suite 202 in Trenton, NJ. The building and its facilities meet the Barrier-Free Access Standards of the State of New Jersey.

Accessibility Accommodations at the War Memorial

The following accommodations are available at the Trenton War Memorial:

Ramp Entrance

The War Memorial has a ramp entrance located in the front of the building, to the left of the main entrance on the sidewalk level. The door at this entrance is unlocked at all times during concerts and other public events. At times other than public events when the War Memorial is open for business, this entrance can be accessed by means of an intercom connected to the box office.

Elevators

The passenger elevator inside the ramp entrance stops at four levels:

“BR” (Basement Ramp Level)

“BF” (Basement Floor Level: Lower Lobby & Dressing Rooms)

“G” (Ground Floor - Orchestra & Box Office Level)

“M” (Mezzanine/Loge Level: Upper Lobby/Concession Area)

In addition to the elevator at the ramp entrance, the War Memorial has three other elevators. A small passenger elevator in the Ballroom Lobby/Hallway area provides access to the Exhibition Room and other lower level areas  A large passenger elevator backstage provides access from the performers entrance on the Lower Level to the backstage areas and the Ballroom,. An elevator in the Ballroom/Kitchen area provides access from the floor of the Ballroom to the Ballroom Stage Level.

Wheelchair Seating Positions

The War Memorial has 19 Wheelchair  Seating Positions on both lower and upper seating levels  located in the Loge, Rear Orchestra and Front Orchestra. Anyone requiring wheelchair seating at a GTSO concert is asked to call the GTSO office at 609-396-5522, ext. 2, at least three days in advance to make the necessary arrangements. For last-minute arrangements, please call the War Memorial Box Office at 609-984-8400

Parking Spaces

The War Memorial has accessible parking spaces for vehicles with proper identification located in the small parking lot adjacent to the building on West Lafayette Street.

Accessible Restrooms

Each of the public restrooms at the War Memorial are fully accessible .

Box Office

The Box Office Windows are equipped with wheelchair accommodations. In addition, the War Memorial Box Office personnel are fully acquainted with all of the accessibility accommodations at the War Memorial.

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Greater Trenton Symphony Orchestra 
ADA Grievance Procedures

The Greater Trenton Symphony Orchestra has developed a long-range plan to not only comply with the law of the Americans with Disabilities Act, but with the spirit of the regulations. A grievance procedure provides for prompt and fair resolution of complaints received from the public. It is our goal that our long-range plan efforts will preclude the need for such resolution procedures. However, it is the function of the grievance procedure to resolve problems to the best of our ability by determining a solution that provides improved access. All complaints will receive immediate attention. A grievance committee has been established which consists of Greater Trenton Symphony Orchestra’s ADA coordinator, two Access Advisory Board Members, the Greater Trenton Symphony Orchestra’s Executive Director, and when complaints pertain to the physical facility, the Greater Trenton Symphony Orchestra’s landlord. 

The procedure is as follows: 

1. Greater Trenton Symphony Orchestra’s ADA coordinator will meet with the complainant on an informal basis to determine the nature of the concern, to discuss the issue and answer any questions raised by the patron. The complainant may designate another person to act in their stead and other grievance committee members or Greater Trenton Symphony Orchestra’s staff may join this meeting, should they have pertinent information to resolve the matter. Once information is gathered, the ADA Coordinator will discuss potential solutions with the GTSO staff and determine what can be readily achieved. Proposed solutions will be presented to the complainant.

2. If an immediate action is not identified and/or the patron wishes to lodge a formal complaint, it should be made in writing to the ADA Coordinator. The written complaint must include:

a. Name, address and telephone number.

b. A description of the alleged violation and time.

c. What action the patron recommends to resolve the issue.

3. An informal investigation, as required, shall be performed by the ADA Coordinator upon the filing of the complaint. This provides the opportunity for all interested parties to submit documentation and other support information relevant to the complaint.

4. Within 60 days of the filed complaint, a meeting of the grievance committee and the complainant will be scheduled to take place. The patron will present their grievance for discussion with the committee. All parties will have the opportunity to present their positions in an equitable, hospitable environment. Recommendations for accommodation and a reasonable timeline will be agreed upon. The recommendation will be voted upon by the GTSO’s Board of Trustees within 90 days of the meeting between the grievance committee and the complainant.


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Greater Trenton Symphony Orchestra
ADA Compliance/Non-Discrimination Policy

The Greater Trenton Symphony Orchestra [GTSO] does not discriminate on the basis of disability in admission or access to, treatment of or employment in, its services, programs or activities. Upon request, accommodation will be provided to allow individuals with disabilities to participate in GTSO services, programs and activities.

The Greater Trenton Symphony Orchestra has a designated coordinator to facilitate compliance with the Americans with Disabilities Act of 1990 (ADA), as required by Section 35.107 of the U.S. Department of Justice regulations, and to coordinate compliance with Sections 504 and 508 of the Rehabilitation Act of 1973.

While the above laws mandate equal access to people with disabilities, the Greater Trenton Symphony Orchestra makes it a priority to establish a work place and environment that embraces the spirit of the law ensuring an optimal experience for all. Upon request, information will be made available in alternative formats such as large print, audiotape and/or computer disc.

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